Privacy Policy / Terms

LEGAL NOTICE, PRIVACY POLICY AND PURCHASE CONDITIONS

1. Website owner information

In compliance with current regulations, users are informed of the website owner's details:

• Responsible: TerraTer Products, SL
• Trade name: TerraTer
• NIF / CIF: B70765862
• Address: Carrer del Mig, 5, 17130 L'Escala (Girona)
• Email: contactos@terrater.es
• Telephone: +34 872 201 834
• Website: https://www.terrater.es

The purpose of this website is to provide information about available products and allow users to place food orders for pickup at the restaurant or home delivery.

For any questions, issues, or requests, users can contact us through the indicated channels.

2. Website Terms of Use

Access to and use of the website confers the status of user and implies full acceptance of the conditions described herein.

The user agrees to:

• use the website legally and appropriately;
• do not perform activities that may damage the operation of the site;
• Do not use the site for fraudulent or illegal purposes.

The site owner reserves the right to modify the website content at any time and without prior notice.

3. Intellectual and industrial property

All website content, including text, images, logos, design, software and site structure, are the property of TerraTer or their respective owners and are protected by current intellectual and industrial.

Reproduction, distribution or modification is prohibited without express written authorization.

4. Responsibility

TerraTer is not responsible for:

• possible errors in the content;
• service interruptions;
• damages arising from the use of the website.

The user uses the website at their own risk.

5. Third-party links

This website may contain links to third-party websites.

TerraTer is not responsible:

• of the content of said external sites;
• of their privacy policies;
• of its terms of use.

PRIVACY POLICY

6. What personal data do we collect?

To provide our online ordering services, we collect the following data:

• name and surname;
• email;
• phone number;
• delivery address;
• billing information;
• Information related to orders placed.

7. Purpose of data processing

Personal data is used for:

• manage orders placed on the website;
• process payments and billing;
• organize home deliveries and collections;
• manage customer inquiries;
• comply with legal tax and accounting obligations.

8. Legal basis for processing

Data processing is based on:

• the execution of the purchase contract (Art. 6.1.b of the GDPR);
• the user's consent when completing forms (Art. 6.1.a of the GDPR);
• compliance with legal obligations (Art. 6.1.c of the GDPR).

9. Data retention

Personal data will be retained:

• during the time necessary to process the orders placed;
• during the legal periods required by tax and accounting regulations;
• to address any potential complaints or issues arising from the service.

Generally, accounting and billing documentation will be kept for a minimum period of 6 years, after which the data will be blocked or deleted in accordance with applicable regulations.

10. Who we share your data with

Data may only be shared when strictly necessary with:

• payment service providers (bank gateways);
• technological platforms for order management;
• delivery and logistics services.

They may also be reported to the competent authorities in compliance with legal obligations.

Data will not be sold to third parties under any circumstances.

11. User rights

The user has the right to:

• access your data;
• rectify inaccurate data;
• request its deletion;
• limit or oppose the treatment;
• request the portability of your data.

To exercise these rights, you can contact:

contacts@terrater.es

If you believe your rights have not been properly addressed, you can file a complaint with:

https://www.aepd.es

COOKIES POLICY

12. What are cookies?

Cookies are small text files that are stored on your device to:

• improve the browsing experience;
• to allow the site to function correctly;
• remember certain user preferences.

13. Types of cookies used

This website may use:

• Technical cookies: necessary to manage the shopping cart and sessions.
• Analytics cookies: allow statistical measurement of user behavior.
• Personalization cookies: remember user preferences.

14. Cookie management

The user can:

• configure your browser to block cookies;
• delete stored cookies;
• limit certain cookies.

Disabling certain technical cookies may affect the normal functioning of the purchase process.

Where appropriate, the website will request the user's prior consent for non-essential cookies.

PURCHASE CONDITIONS

15. Object

These terms and conditions govern the purchase of products through https://www.terrater.es for the following modalities:

• home delivery (delivery);
• pick-up at the premises.

16. Purchase process

The user must:

• select the products;
• add them to your cart;
• Please indicate the delivery or collection method;
• enter your details;
• confirm payment.

Once the process is complete, you will receive order confirmation through the means enabled on the platform.

17. Prices and taxes

All prices are shown:

• in euros (€);
• VAT included.

Delivery costs will be detailed before finalizing payment.

18. Payment methods

Payments are accepted via:

• credit card;
• debit card;
• other methods enabled on the platform during the purchase process.

19. Delivery and collection

Home delivery

• limited to the indicated delivery areas;
• indicative delivery times;
• Subject to availability and external circumstances.

Collection

• The order will be available at the store;
• within the selected time slot;
• after order confirmation.

20. Cancellations and right of withdrawal

In accordance with Article 103.d of Royal Legislative Decree 1/2007:

• The right of withdrawal does not apply to prepared foods;
• An order can only be cancelled if preparation has not yet begun;
• Once the production process has begun, cancellations and returns will not be accepted.

21. Safety and applicable legislation

TerraTer takes reasonable measures to protect user information.

These conditions are governed by Spanish law.

Any dispute will be submitted to the competent courts and tribunals in accordance with the applicable consumer and user regulations in each case.